This is the 3rd year that we have evaluated our service by asking our customers how we have performed. Our actions in response to your feedback has shaped Powdertech into the service led organisation that operates today and continues to develop better ways to do business.
This year the overall response was good with all areas having made improvements since the last survey;
Five areas had signifacant improvements
Overall service
The ease of getting information from Powdertech
On time deliveries
Quality
Queries
The other 7 areas all showed an improvement on last year.
We will be addressing 2 issues directly:
Call back frequency. Where a preference has been expressed we will put a call request into our customer database. We will call you when you want us to.
Staff training. Enhancing the current staff training program.
Finally your comments on the type of information that you find useful has been noted and we will be acting on this with our technical mailings in the next year.
If there are any areas of service that you feel we could improve your experience in dealing with us we would like to know about it. Our ‘contact us’ page is useful for a quick message – no rude words please! Rest assured, if you take the time to make a comment that we will do our utmost to improve the service next time.
Giles Ashmead and Richard Besant
Click for more